Important changes to our office hours

Find below important information regarding temporary alterations to our normal schedule for the Christmas 2021 season, and a permanent change that will come into effect in 2022. 




Ireland & Export: 20th December

United Kingdom: 23rd December


The CDVI office will be closed from 27th December until 3rd January inclusive. Normal service will resume on Tuesday 4th January 2022.



From 4th January 2022, our official office opening hours will be changing. Following significant review and consultation with customers, we are making this change in order to provide better support than ever.

New hours will be 8:45am until 5:15pm.

This will allow us to have more support team members available during these hours. You will still be able to contact us using the same channels as always: 

  • PHONE: Call us on +44 (0) 1628 531 300 during operating hours.
  • CHAT: Head to to chat to us live during operating hours.
  • EMAIL: Contact for support any time - we will get back to you as soon as possible during operating hours. 
  • WEB: Leave us a message on our website at - we will get back to you as soon as possible during operating hours. 
  • SUPPORT CENTRE: Available whenever you need it - head to to find videos and articles to help you solve your technical queries.

We will still be offering next-day shipping on many of our products. The cut-off time for next-day shipping is 4:00pm.