Contact us: +44 (0) 1628 531300 - Email: sales@cdvi.co.uk

2EASY Video Entry

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    The exit button isn’t unlocking the door for a timed period. How do I change this?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    The door station unlocks immediately as soon as a call is made. How do I prevent this?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I make the monitor ring for longer?

    Find the answer in the CDVI Support Centre:

    Go there now!

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    How do I improve the poor sound or image quality?

    Find the answer in the CDVI Support Centre:

    Go there now!

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    My door station is not working. How do I fix it?

    Find the answer in the CDVI Support Centre:

    Go there now!

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    My monitor has stopped ringing. How do I fix it?

    Find the answer in the CDVI Support Centre:

    Go there now!

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    Can I have monitors only working for certain times of the day?

    Currently, it is not possible to set up an automatic schedule in this way. Monitors can be set to Do Not Disturb, but this must be done and undone manually on each individual monitor.

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    Can I have the system call one monitor, then if there is no answer, call another?

    Currently, this is not possible. All the monitors will ring at the same time when called. 

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    Can I increase the ring volume?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I add an extra monitor?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I add an extra door station?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I have a separate user code for certain times of the day?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I have multiple user codes?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    How do I change my user code on my CDV96KP?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I record video on my monitor instead of images?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I use the Motion Detection feature described in the manual?

    Unfortunately, the Motion Detection feature uses a proprietary device that is not available in the UK. As such, it is currently not possible to use this feature in the UK. 

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    How do I use Lock 2 output?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    How do I change the user code on my keypad?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    When I answer a call on my CDV43 monitor, the door unlocks straightaway. How do I turn this function off?

    Find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I open my door or gate from the app without being called?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    How do I view missed call images?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    How do I call another monitor?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    When I press the call button I get three beeps and the statement ‘user unavailable’.

    You can find the answer in the CDVI Support Centre:

    Go there now!

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    If I require an extra monitor to what is included with my kit, will I require anything else?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    What is the multi-coloured wire plug with the CDV27 for?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    What is the maximum number of monitors that you can call at one time?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    Can I get a dry output from the camera station relay?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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    How do I stop getting feedback from a newly-installed video entry kit?

    You can find the answer in the CDVI Support Centre: 

    Go there now!

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